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Privacy Policy — MKT First Aid Education

At MKT First Aid Education (“we”, “us”, “our”), your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register for courses, or use our services.
We comply with all applicable data-protection laws, including the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of personal information:

A. Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Billing details or payment information

  • Date of birth (if required for certification)

  • Emergency contact (for certain courses)

  • Any information submitted via contact forms, registration forms, or email communication

B. Automatically collected information

When you access our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and tracking data (see “Cookies” section below)

C. Course-specific data

  • When you attend a course, we may also collect:

  • Attendance records

  • Assessment results

  • Certification information

  • Feedback or surveys (optional)

2. How We Use Your Information

  • We use your personal data to:

  • Process course registrations

  • Contact you with course details, updates, or reminders

  • Issue certificates and maintain training records

  • Improve our website and services

  • Respond to inquiries

  • Process payments and invoices

  • Comply with legal, regulatory, or certification-body requirements

  • Send marketing communications (only with your consent)

3. Legal Basis for Processing

  • We process your data under the following lawful bases:

  • Contractual necessity: to deliver the course or service you signed up for

  • Legal obligation: maintaining training and certification records

  • Legitimate interest: service improvement, internal reporting

  • Consent: marketing emails, optional survey responses

  • You may withdraw consent at any time by contacting us.

How We Store & Protect Your Information

  • We take data security seriously.
    Your personal information is stored securely using:

  • Encrypted systems

  • Access-controlled storage

  • Secure payment processors

  • SSL-protected website environment

  • We retain your data only for as long as necessary for training, certification, legal obligations, or service improvement.

5. Sharing Your Information

  • We do not sell or rent your personal data.
    We may share information with:

  • Accreditation bodies or certifying organizations (only if required to issue certificates)

  • Payment processors (e.g., Stripe, PayPal)

  • Service providers that help operate our website or email systems

  • Legal authorities when required by law

  • All third-party partners are GDPR-compliant and only process data according to our instructions.

6. Cookies & Tracking Technologies

  • We use cookies to:

  • Improve website performance

  • Analyze user behavior

  • Maintain session functionality

  • Personalize user experience

  • You may disable cookies in your browser settings, but certain website features may not work properly.

7. Your Rights Under GDPR

  • As a user located in the EU/EEA, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Receive data in a portable format

  • Withdraw consent at any time

  • Lodge a complaint with your local data-protection authority

  • To exercise any of these rights, contact us at the details below.

8. International Data Transfers

  • If any of our third-party service providers are located outside the EU/EEA, we ensure protection through:

  • EU Standard Contractual Clauses (SCCs)

  • GDPR-approved safeguards

  • Privacy Shield successors (where applicable)

9. Children’s Privacy

  • Our services are not intended for children under 16, unless accompanied by a parent/guardian or where consent is legally permitted.
    We do not knowingly collect children’s data without proper authorization.

11. Changes to This Policy

  • We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent version.
    Continued use of our website or services indicates acceptance of any changes.

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